How Are We Different?
This is no cliché: the larger the business, the less the customer service quality (think about your experiences with large telecommunications companies for example). In the Brisbane legal industry, many law firms are so large and so exclusively focused on profit-oriented business strategies that their clients are forced to take a back seat. The enormous operating expenses of these ‘law factories’ and exorbitant inner-city rent prices force lawyers to treat clients as commodities rather than people with real problems, and ultimately the clients pay the price (in more ways than one).
The boutique size of Carroll Fairon Solicitors means that we can give our clients the attention they deserve. Going through a divorce, a child custody dispute, commercial litigation or a stressful conveyance... all of these circumstances are exacerbated when a client’s own lawyer doesn’t return calls and/or constantly jacks up the price of legal services for seemingly no reason at all.
It stands to reason that our smaller size allows increased flexibility and more time to really build value for our clients – often this value is a rapid end to a dispute, but it also involves bringing new opportunities to our clients’ attention. Our lawyers do not have to account for the time they spend in the bathroom (yes, this happens in larger Brisbane law firms) – they are encouraged to deal with clients as they see fit – and as a result our staff are happy, focused and can bring extraordinary energy and guidance to clients when clients need it most.
The boutique size of Carroll Fairon Solicitors means that we can give our clients the attention they deserve. Going through a divorce, a child custody dispute, commercial litigation or a stressful conveyance... all of these circumstances are exacerbated when a client’s own lawyer doesn’t return calls and/or constantly jacks up the price of legal services for seemingly no reason at all.
It stands to reason that our smaller size allows increased flexibility and more time to really build value for our clients – often this value is a rapid end to a dispute, but it also involves bringing new opportunities to our clients’ attention. Our lawyers do not have to account for the time they spend in the bathroom (yes, this happens in larger Brisbane law firms) – they are encouraged to deal with clients as they see fit – and as a result our staff are happy, focused and can bring extraordinary energy and guidance to clients when clients need it most.